FAQ
Questions, answered.
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About the service
Is there a minimum order?
We focus on wholesale orders, and the minimum depends on the product and the supplier. Send us your order details and we will tell you.
What is turcist?
A service that finds products and suppliers in Turkey for you, checks the supplier and arranges shipping of the goods to Egypt.
Which products can you bring from Turkey?
We work across categories such as clothing and textiles, home textiles, furniture, cosmetics, kitchenware, shoes and bags, baby products, and machinery and spare parts. Some products need special import approvals; we tell you before you order.
Who do you work with?
We mainly work with traders, shops and companies that buy wholesale from Turkey.
FAQ
Ordering and follow-up
Do you check the supplier before payment?
Yes. We review the supplier’s details and make sure they really work in your product before any payment.
What do I send you to get a quote?
The product link or a photo, the quantity, the size or colour if any, the city for delivery, and your phone number.
I do not have a product link. Can you still help?
Yes. Send us a photo and the specifications, and we will look for suitable suppliers in Turkey.
How do I follow my order?
We keep you updated on WhatsApp at every stage: search, purchase and shipping.
FAQ
Pricing and payment
What does the quote include?
Product price, our service fee, shipping, and clearance costs where they apply.
How do I pay, and to whom?
The payment method is agreed in the quote before we start. Depending on the order, you pay us or you pay the supplier directly.
Are there fees that are not in the quote?
The quote lists every cost known in advance, and tells you which costs may change with customs or the actual size of the shipment.
FAQ
Shipping and delivery
How long does shipping from Turkey to Egypt take?
It depends on when the supplier can prepare the product and on the sailing schedule. Your quote includes the expected timeline.
How are the goods shipped to Egypt?
We ship goods to Egypt by sea, and arrange the shipment to suit the size of the order and the product.
Who handles customs clearance in Egypt?
It depends on the product and the order: sometimes we handle clearance, sometimes we coordinate it with you. The quote makes this clear.
Do you deliver within Egypt?
Depending on the order, we arrange delivery within Egypt or coordinate it with you, and the quote makes this clear.
Request a quote
Ready to order?
Send us the product details and we'll get back to you with a quote.